We are honored that you have chosen AWL! Please take some time to review the following technology requirements to be successful at AWL.

To successfully complete virtual training and work remotely with AWL, you must meet the following technology, internet, and workspace requirements.

Please review these requirements carefully before applying.

Computer & Equipment Requirements

Personal Laptop or Desktop PC (Virtual Training Only)

You will need an updated personal laptop or desktop computer for the initial virtual training and onboarding process. Your computer must:

• Support Microsoft Office and Microsoft Teams downloads (AWL provides login credentials).
• Allow administrator access to install Outlook and Teams.
• Have access to the Google Chrome web browser.
• Have a working webcam for virtual training.

AWL will provide a company Chromebook for ongoing work.

Additional Required Equipment

• Working USB headset (see headset requirements below).
• Working USB mouse.
• Secondary monitor.
• Cat 6 or higher Ethernet cable to connect directly to your modem/router.

Where to Purchase an Ethernet Cable:

• Amazon – Cat 6 Ethernet Cable
• Best Buy – Cat 6 Ethernet Cable
• Office Depot – Ativa Cat 6 Network Cable

Internet & ISP Requirements

AWL only accepts reliable, land-based home internet connections.

Satellite internet, 5G/LTE or other cellular-based internet services, hotspots, and dorm-provided or apartment provided internet connections are not permitted, even if they meet our minimum speed requirements.

Your internet connection must meet all of the following:

• Download speed: At least 50 Mbps.
• Connection: Must be hardwired directly to your modem/router using a Cat 6 or higher Ethernet cable while working.
• Equipment access: You must be able to physically access your modem/router to perform equipment reboots when needed.
• Provider: Must be an approved land-based internet service provider.

The following connections are NOT permitted:

• Satellite internet providers.
• 5G, LTE, or other cellular-based home internet.
• Mobile hotspots or wireless internet providers, including T-Mobile and Verizon wireless home internet services.
• Dorm-provided or apartment-provided internet connections.
• Office building networks where you would be working behind a firewall.

Additional Restricted Internet Providers:

• Cyan Wireless
• SCT Broadband/Fusion

Meeting the minimum download speed does not override the internet provider or connection restrictions listed above.

USB Headset Requirements

Preferred Headset: Logitech H390

Your headset must:

• Connect directly via USB.
• Have a built-in mute button.
• Have a microphone attached to a boom/stick.

The following headsets are NOT permitted:

• Plantronics brand headsets.
• Logitech H340 model.
• Brandless headsets.
• Gaming headsets.
• Wireless or Bluetooth headsets of any kind.
• Auxiliary (AUX) headsets or headsets using AUX-to-USB adapters.
• Headsets with loose-wire microphones.

Remote Workspace Requirements

• You must reside and work in the state of Texas.
• You must maintain a quiet, noise-free workspace.
• Background noise is not acceptable while taking customer calls.
• Your workspace must allow you to remain connected to your internet through a hardwired Ethernet connection while working.

Important Reminder

All technology, internet, and workspace requirements must be met before beginning training and maintained throughout employment.

Candidates who do not meet these requirements may be unable to successfully complete virtual training or maintain employment with AWL.